Frontier Waste Solutions Claim this business
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Frontier Waste Solutions is a service located in Keller, TX. Rated 3.1 stars from 113 Google reviews.
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- Address805 Topeka Ave, Justin, TX 76247, USA, Keller, TX
- Service Areas
- Phone(888) 579-2845
- Websitefrontierwaste.com/
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Reviews
DO NOT USE!!!!!! I have an issue with Frontier waste. Since May, I have called 2 times regarding an increase in my bill. I left message 1 time and spoke with representative who said computers were down. She took my name and information but never called me back. At the same time, I emailed regarding the bill increase and sent message through your website. I never heard back from anyone. Now on July 6th. I spoke with Megan regarding my account and advised that I wanted to cancelled because of increases in bill and no communication from company. She told me there’s a $50 cancellation fee (which I have never heard of). I asked to speak with her manager Naara before cancelling. Megan told me Naara was unavailable and would call me back. Later the same day, I sent another message through website asking for a call back. Today, July 7th my cans were removed from my property without notification. I called into company and was advised by Christina that my account was cancelled yesterday and an order to pick up my cans. I told her that I was waiting for a call from Naara. She too told me Naara wasn’t available and would have to call me back. I did not authorize cancellation of my account because I will not be paying the $50 cancellation fees. Also, I just made a $65 payment on 7/3/26. I just sent an email to company with this same information…let’s see if anyone responds.
Canceled our service in April because we moved. Got an invoice with a $0 balance. Never thought anything else about this bill after (I assumed a deposit paid the final bill and a check would come back for the rest of the deposit). Nope. Got a text about a past due balance TWO months later. Tried calling in and waited for 20 minutes with no answer. Did the call back feature and nothing. Finally logged onto the account after trying many different usernames and boom the bills. They NEVER even mailed the bills either as we still owned the home and checked the mailbox many times a week and we were not signed up for paperless billing. So happy to be done with this fee for everything trashy service!
These folks can't seem to pick a time to pick up trash. Ranges from 04:55 am one week to 6:00 pm the next! Routes should be fairly consistent especially after being consistent for the previous 3 years! What has changed and has not been communicated to the customers? GFL takes over and everything goes to heck.
Dropped the dumpster too close to my garage, with the lid open. Busted the glass in the window. Three days ago I called to request them moving the dumpster and still nothing. For as much as we pay every single month, this kind of service is garbage. Currently shopping around for new service.
Not a great start as a new customer. We called and spoke with Gaby and ordered a 4-yard dumpster because we were told it would be delivered Wednesday and picked up Thursday. We have family coming into town this weekend and needed everything cleared out beforehand. Gaby also told us the driver would call when they were on the way. Instead, the dumpster was delivered Tuesday with no call, and it was initially placed on our neighbor’s property. Fortunately, I was home and able to catch the driver before he left and get it corrected. No biggie, right? Well there’s more.. Then Thursday came and went, and the full dumpster was never picked up. I called at 5:02 PM but they were already closed, so I left a detailed message. By 10 AM the next morning, I still hadn’t received a callback, so I called again. The representative told me I was scheduled for a Monday pickup. I explained that Gaby said Thursday, and that both of my neighbors on either side of me have Thursday pickups with them. She confirmed that and apologized, and told me she would get another truck out that day and that someone would call me back about the mix-up. Once again, no call back—and now it’s the weekend, the dumpster is still full, and the office is closed. The entire reason we chose this service was for the specific delivery and pickup timing, and that was not honored. At this point, it’s extremely frustrating and feels like we were misled. I expect this to be addressed and made right, otherwise we will be taking our business elsewhere. Not a good start!