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Akhil Jainon Google

2 weeks ago

I have been extremely disappointed with Green Mountain Energy’s customer service. When I initially signed up, I was told that I could switch to any of their available plans within two months. Based on that information, I trusted the company and enrolled. However, just one week later, when I contacted them to switch to a different plan, I was repeatedly told that the plan I was interested in was not available. I have contacted Green Mountain Energy multiple times through different channels, but I continue to receive the same response. This has been a very frustrating experience, especially because I feel I was given misleading information at the time of enrollment and am now stuck with a plan I did not intend to keep. I am extremely disappointed with both the customer service and the way this situation has been handled. I hope Green Mountain Energy can improve its communication and provide customers with accurate information about its plan options.

Audrey Strongon Google

7 months ago

Constantly messing with our solar buyback plan then we changed plans and our bill shot up. Refuses to give unlimited credits accrual (uncapped plan) for all the power our solar panels feed to the grid so essentially they’re stealing our power. I asked to go to a plan like that they refused and apparently don’t have it. I was a customer of 6 years. Bye jerks!!! Happily over at Meter now where every penny of overage I feed off my house I get credit for. GME hates its customers and does nothing to reward your loyalty. Stay away! Oh and I love how after I switched they start calling me leaving voicemails “well let’s find a plan we have you do like.” 🤣🤣🤣🤣🤦🏻🤦🏻🤦🏻🤦🏻I blocked their calls. And their cancellation fee? 🤣🤣🤣🤣🤣🤣

cindy adamson Google

a month ago

Joining Green Mountain Electric Company was very informative and easy to apply. I haven’t received a bill yet, but I’ll keep you posted. I would recommend Green Mountain to everyone.

Tracy BlackwellTanneron Google

9 months ago

To whom it may concern, I have been with GME for over 13 plus years. At this moment I have spoken with 7 to 10 individals in reference to overpayment on my bill (10/14/25.) After speaking to three individuals @ 7 pm on the 14th of October it was shared the money had not cleared their bank and there wasn't anything they could do but call my bank on 10/15/25. I went to my bank the next day to cancel the payment and resubmit half my balance. My bank shared the funds had already cleared on 10/14/25, so Victoria was not honest. For the second or third time I called GME back again on 10/15/25 to ask what was the next step since the bill was now cleared and over $800. 00 was sitting @ 9:50 am in their ACH account and needed to be returned to me. Mr. Gatica shared I needed to send proof the funds cleared my bank. At 9:38 am the document was submitted to GME on 10/15/2025 with dispute explanation. For the next seven days, I called everyother day and received three emails from payment inquiries, explaining GME would be holding my money for ten days due to the way I paid and their policy... I did all procedures GME asked and the money was to be refunded by 10/25/25, tens and I received and email this morning on 10/27/25 that it is going to take 3-5 more days because the ten days fell on a Saturday. How unfair this world has become and doesn't Honor the work of a committed customer. Here it is almost fifty days and GME will not refund MY money because....I pray we learn what honoring committed customers are truly like in this WORLD!

John Ohdeon Google

3 months ago

They are allways very knowledgeable. And the bill is understandable, clear. No hidden fees. My bill has been $190 to $238. I was with txu since 1969, they just continued to increase there bill last one from txu was $350 . So I changed to green mountain, iam very happy with the company