H-E-B Pharmacy Claim this business

Aron Pon Google

7 months ago

I’m extremely frustrated with the H-E-B pharmacy’s service. I called them at 7:53 PM to let them know I was running a bit behind, but I’d be there before their 8:00 PM closing time. I just wanted to give them a heads-up so they could have my prescription ready. They acknowledged this on the phone and basically said as long as I was in line by 8, it would be fine. I got there right on time after hustling through traffic. But once I arrived, it was a completely different story. The staff member who had spoken to me on the phone seemed to have no intention of accommodating that promise. By the time I parked and walked inside, she had either left or just decided not to help me. I made eye contact and explained the situation, and instead of honoring what was said on the phone, they just shut down right at closing time. It felt dismissive and misleading. If you tell a customer you’ll take care of them as long as they arrive on time, then do it. Don’t just clock out the second the clock strikes 8 if you’ve made a commitment. This experience makes me not want to fill my prescriptions at this location again.

Abhijnan Chattopadhyayon Google

4 months ago

The staff are really nice and helpful but their app is terrible. Since I transferred my prescriptions from CVS to HEB nearly 3 months ago, despite enrolling auto-refill, I have had to request refills manually each time. Their staff completed the refills very quickly (for which I appreciate them), but what is then the point of enrolling in auto-refill? I needed an approval from my physician for a medication (my insurance only approves it 28 days following a pickup) and I requested it on the correct date; despite being told on the app that they’re contacting my provider, my current status on the app showed “request refill” which I had to do again this morning. Based on the response from the app, it seems it’ll take 3 additional days, which means I won’t be able to take that weekly medication on time this week, like it has been the case on a previous occasion. I have never had this problem with CVS when I used them for nearly 18 months. I’m strongly considering transferring to a different pharmacy.

Marion David Williamsonon Google

a month ago

While their stock is better, their service has gone to the dogs. I used to be able to get my prescriptions delivered by telling the pharmacy to have them delivered! Now you have to have an app. Just another store taking humanity out of the equation. I'll probably be switching my prescriptions to CVS.

Mary Wassefon Google

5 months ago

I went last night to pick up medicine for a friend who had just gotten out of surgery. She had been prescribed medicine for the nausea and pain. They did not call it in from the hospital till after 7:00. I went as soon as knew to go get it and walked in just as they were closing at 8:00 on the nose - the door was still open and the lights on. They turned the lights off with me standing there. I explained that they had a completed order and my friend really needed this medicine for pain management. The pharmacist shrugged her shoulders and turned her back on me. I was in total disbelief at how rude she was. Then the police officer who was there screamed at me to leave even though I had in no way been rude or aggressive and I had walked through the door when they were open. This was a completed prescription that was paid for, so literally all that needed to be done was get it out of the bin and hand it to me. The rudeness was needless and unacceptable, but what was really troubling to me was the lack of fundamentally caring about a fellow human being. My hope is that one day when they or someone in their family have a similar need, they will have someone who cares more than they do. I would never recommend someone fill a prescription at this pharmacy. One would have to question their competency if they care this little. I get prescriptions filled a the Kroger south of them on Shepherd and they are absolutely terrific. They are always smiling and always helpful.

Deborah Tovaron Google

3 months ago

I’ve been coming to this pharmacy for quite some time now but most recently I’ve had issues with insurance requiring pre auth for my insulin (sadly I need this or I could die). I’ve been a type 1 diabetic for more than 27 years and have never had issues with getting my medication. Ismael, the pharmacist, along with other members of the team played a huge part in getting my insulin ASAP! Thank you so much for your hard work. I am beyond grateful :)