Kinleigh Folkard & Hayward (KFH) Estate Agents and Property Services Claim this business

Hannah Sophieon Google

2 months ago

TERRIBLE experience! What should have been a routine change of sharer turned into a three‑month process characterised by delays, poor communication, and inaccurate, and at times clearly misleading information. I requested a specific date for the tenancy change three months in advance, which was initially agreed. I was later told the landlord had declined this and that the change could only take place on the monthly contract date. This was not true. KFH later admitted they had not been able to contact the landlord for over a month, which strongly suggests my request was never properly raised in the first place. I was therefore given incorrect information to justify delays; essentially lied to straight to my face. Communication throughout was consistently unacceptable. Emails routinely went unanswered, I considered myself lucky whenever I managed to get a response after a week, and I had to chase repeatedly just to get basic updates. There was no sense of ownership or urgency at any stage, despite the very real financial and stress-inducing impact this situation was having. I remained tied to the tenancy far longer than I should have been, not just until the revised contract date, but well beyond it, due to further delays. Remember: this process was kicked off three (3) months before the due date and I was left paying for two properties at once as my new lease elsewhere had already started. The ongoing uncertainty, not knowing when something would be resolved, or whether anything was actually being progressed behind the scenes drove me insane. When the change of sharer was eventually processed, weeks after the originally agreed date, there was again no proactive communication. I was not informed that the new contract had been finalised and only found out after chasing and chasing and chasing yet again. The contract itself had to be reissued three times due to apparent confusion around the requirements of the new Renters’ Rights Act. For a lettings agency, I would expect a firm grasp of current regulation, especially one that has been so widely discussed within and outside of the industry. Finally, the overall approach from the team made an already stressful situation worse. Communication was consistently dismissive and unhelpful, with certain individuals displaying a notably uncooperative and, at times, unnecessarily confrontational and arrogant attitude. At no point did I feel like my situation was being handled with any degree of care or accountability. This process was not only extremely inefficient, it was a genuinely stressful and financially damaging experience characterised by a lack of basic competence, professionality, and communication. 10/10 would NOT recommend. If you are planning on maintaining your mental health and managing your anxiety levels (and finances), I would strongly advise you to approach with caution.

Darian Leigh Harrison Google

5 months ago

We had a great experience with KFH, with Andree as our property manager. She was always responsive, easy to communicate with, and handled any issues quickly and efficiently, which made everything feel smooth and straightforward. The service from KFH was very good overall, and the whole process felt well organised and professional.

drfernando2003on Google

a month ago

KFH Beckenham review Ellie was very helpful in our search for a one bed flat for my daughter. She kept me up to date with suitable flats by regular phone calls. Her guidance was very useful. Thank you.

Adam Thillon Google

5 months ago

KFH have been managing my property for 3 years and the service has been both professional and stress free. Mishaal Mehmood has been a great focal point. Assisting to troubleshoot issues and communicate with the tenants.

Martyna Martynowska (Misia)on Google

6 months ago

Terrible experience with this agency. The property managers are incompetent and rude, especially Tiffany and Nick, who seemed to have every excuse in the book for why issues weren’t resolved and why our deposit was not returned on time. They ignore responsibilities and break laws, showing zero professionalism or accountability. Communication was dismissive and unhelpful, leaving us frustrated and out of pocket.