TIER 1 Heating and Air Claim this business
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- Address3459 US-1 BUS, Vass, NC 28394, Vass
- Service Areas
- Phone+1 910-556-1444
- Websitewww.tier1-hvac.com/
- HoursMonday7:30AM-4:30PMTuesday7:30AM-4:30PMWednesday7:30AM-4:30PMThursday7:30AM-4:30PMFriday7:30AM-4:30PMSaturdayClosedSundayClosed
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6 photosReviews
Outstanding! I called the office because my HVAC unit was on its last leg and needed replacement. Shortly after I called, Joe came out for an initial site visit to give me a quote for a full installation. He was prompt, professional and answered any questions I had. He left my house with me feeling confident in their services. Less than a week later, the team already scheduled me for a full install and kept me in the loop all the way until the installers arrived to my door. Martin and Riley texted me while they were on the way. They arrived right on time and professional. They treated my home as their own. The installation was smooth, they even had my 3 year old daughter trying to keep getting in the way of them working but they were kind and didn’t let that bother them. They installed everything perfectly. They cleaned up all of their workspaces and kept me informed along the process and even walked me through my new thermostat and answered all of my questions. I appreciate Joe (owner) , Martin (installer), Riley (installer) and the staff who handled the scheduling and billing in the background. All went smooth as expected and I highly recommend this company for any of your HVAC needs. If you’re needing to spend money on quality, and want Tier 1 level service, this is the place to call before anyone else. ✌️
I would highly recommend staying far, far away from this company. I chose to do business with them because they are veteran-owned, and I wanted to support a fellow veteran. Unfortunately, my experience was extremely disappointing. The technician came to my house twice and failed to diagnose the actual problem. During the first visit, he told me the thermostat wasn’t set correctly. I explained that I didn’t know much about HVAC systems—which is exactly why I called a professional—but I didn’t think that explanation made sense. He said he had checked the outside unit, was at my house for about five minutes total, charged me for the visit, and left, saying it would take a couple of hours for the house to cool down. It never did. When I called back, the technician returned but charged me another service fee, even though the issue had not been resolved during the first visit. This time, he said the system had been underfilled with refrigerant during installation, added refrigerant, and the air conditioner started working again. I thought the problem had finally been fixed. About a week later, the HVAC stopped working again. We called a different company for a second opinion. Their technician opened the unit and immediately found a massive refrigerant leak. He told us it was obvious as soon as the system was opened and should have been noticed by anyone performing a proper inspection. I understand that not every repair is straightforward, but I expected a thorough diagnosis from a licensed HVAC technician—not two service calls, two charges, and a missed problem that another company identified almost immediately. Update: I can’t directly respond to the owners comment. But wow, your response speaks volumes! 😬
Joe and Riley installed a new central air unit at my house this morning. They arrived on time, and immediately got to work. Both men were extremely professional, polite, and knowledgeable. I am extremely satisfied with the service provided by these men, and that speaks mounds about TIER ONE heating and air. I would highly recommend this company for services. Thank you Joe and Riley for all you did. Thank you Tier One for your services..
We cannot thank this company enough... 2 hvac people and an electrician later these guys were kind enough after a very long day to fit us in. They showed up on time and were very kind and professional. Found the issue immediately and fixed it. We have been looking for a regular ac guy and we have found the right place. Our family is very grateful for their help and we highly recommend Tier 1.
Our HVAC started acting up today and I had to shut it off while it was 91 degrees out. I called Tier 1 and this was my first time dealing with them. The receptionist and the technician were both polite. Dennis came out this evening and was able to get my HVAC repaired and my a/c is on and running. Fair pricing. Great service.