Spells Mechanical Service Claim this business

joe fon Google

2 months ago

Customer service was disappointing. I was hung up on and never called back. My parents had issues with them as well, which should have been a red flag. Paid 260 for some freon and a visit for 99$. Two days later it's still not working. They didn't even put the caps back on. I've contacted a more reliable company. Stay tuned for updated progress...

Donna Hammondon Google

4 months ago

Yall put my unit in a little over a year and 3 months ago and yhe compressor went out then you tell me the only warranty I had was only on the compressor. I honestly believe you put a used unit on my property and you didn't come out to service it not one time. Im upset and I'll tell everyone that yall don't hold up your service your standards are sorry. You gave me the run around and was charge me outrageous prices. This is totally unacceptable. You and Clayton homes of lumberton.

Jodi Dickeyon Google

a year ago

3000 later after cleaning up their mess. Buyer beware this company has no integrity. They used bad and broken coil and knew it before they installed when we called for help the owner came out played dumb and covered up the mess his employees made. It's to late to report them or go after them for compensation or I would. Please DO NOT use these people they are CROOKED!! -5☆

Sherita Edwardson Google

4 years ago

This company is the worst company. I called them on Monday July 25 2022 and they came out on Tuesday the next morning. The issue I am having and still having at this present time, is, My thermostat would read a high inside temperature then what I would have it set at,to cool. So therefore my unit ran consistently thru our the day and would never get to the actual set temperature to cool down until later at night. Cool air was still coming out my vents in my home but not cooling. My thermostat would literally read 83 inside temperature and set to cool on 74 and would not cut off as it had been doing like it suppose to. When the tech arrived at my home on Tuesday the first time that morning I explained everything that was going on. He checked my unit said everything checked out ok. My filter was the wrong one so they needed changing and the vent covers thru my home needed to be changed. He cleaned my coils I guess thinking that could be the issue. Everything checked out as working properly as he stated. My bill was $307.09. Later that day I noticed the same problem I was having was still going on. I called the tech told him nothing has change Im still having the same issue. He came back a 2nd time that day rechecked everything but actual went under the home to check things that time which was the only thing diffrent. A long story short couldn't figure out why it was doing what it was doing. On July 28 a second tech came out changed my filters checked the same things the 1st tech checked, finished up a deep cleaning he noticed what I was talkin about with the thermostat. He still couldn't figure the issue out. I called the office back the lady I spoke with stated to me after speaking with both technicians they done all they could do. As of July 29th I still have my issue and they got payed. I asked if I could speak with the boss or some type of upper management the lady stated I couldn't talk to him at that time he was out on a call. I gave a 2nd number to be contacted at just incase he called. Let's just say no one have not yet contacted me at this time. Im very disappointed in this company even though they came out and still couldn't fix my issue I feel that I should be reimbursed some of my money back from them not fixing my issue.

Douglas Kadolphon Google

3 years ago

Mickie was professional in every way. He took the time to explain my options and was good at answering my every question and concern. He took his time to do the job perfectly in order to make sure my system was up and running to its full potential. I had a great experience with Spells and I have the feeling that I won't be calling them for a long time!