Southmoore Heating & Cooling Claim this business

WOWon Google

a month ago

Recommend using a different company other than this one. Bought a new construction home in the Fall that had never been lived in, HVAC wasn't needing to cool like it is now this summer. Before we moved in the heat wasnt functioning properly so Southmoore repaired it. 1st issue we had after living here was registering the units to us as we were the first homeowners, Southmoore said they couldn't transfer it and the best I might get is 5 year parts warranty. Called Goodman, provided the purchase documents and they registered it to us with 10 year parts warranty. Next the the upstairs TXV went bad , waited for them to order and receive the part until they weren't able to install it right away or get it right away...it was literally at a supplier in town. Had a different company install the one from in town. The other company found the TXV installed in the wrong position so they checked the downstairs air handler to ensure the same issue wasn't present. The air handler in the crawlspace had been altered, TXV removed, bracket not secured that held the TXV, TXV bulb clamp laying on the bottom of the case inside, lines bent, condensate drain pan broken in 3 places and dumping water in my crawlspace. Southmoore was notified and they came to install the TXV and replaced the drain pan from another unit. They claim I told them not to let it dry out before closing it back up but I never said anything of the Sort. I demanded that the air handler be replaced entirely due to the amount of water, rust, and mold starting to grow inside near the electronics. Now I have mold in the crawlspace requiring mold remediation. Southmoore just passes blame to the builder, saying it didnt get serviced, every crawlspace in the south has mold, and that they are not at fault. Beware of this company, find a reputable one that stands behind their work and will admit to something they did wrong instead of covering it up.

James beddingfieldon Google

a month ago

I have been coustomer of Southmoore Heating and Air for 25 years and pervious owners were friends of ours but after Billy passed the business has gone down hill. They don't stand behind their work.In June 2024 we paid 16,000 0.00 for two units .The TXV control was improperly installed Improperly installed when l called Southmoore the technician said the technician said the coil was dirty this did not fix the problem so called anther hvac dealer and they fixed the problem

Rello Hon Google

3 weeks ago

Definitely non professional no integrity or morals when it comes to treating their customers an employees with dignity.... management is poorly ran greedy for a dollar an could care less after their agenda is meet.... definitely would refer any company in the world..... EXCEPT THEM!!!!

Allen Callis Jron Google

a year ago

To be perfectly honest, they don’t even deserve the one star that was given. These guys completely jacked up our HVAC unit. It’s a shame that we had to experience the largest amount of mediocre work and customer satisfaction. Let’s just say that there was absolutely NO satisfaction whatsoever. So if want good quality work, don’t call these guys. At the end of the day, you will only be disappointed and it will definitely be a large amount of money wasted.

Jennifer Phillipson Google

9 months ago

In my personal experience, they didn’t just fail to repair the system , they practically performed experimental surgery on it and handed it back like, “Best of luck!” This was confirmed by a different company Johnson Controls when I called one of their techs to come look at the unit . Wires were not correctly wired. Thermostat was incorrectly installed. They were wires in the unit that were melted together that were not supposed to be. The list goes on and on . I have the paper trail to prove it . The company’s pattern of negligence isn’t just my experience ! It’s publicly documented in the numerous complaints and reviews surrounding South Moore. This is clearly a longstanding issue .