Rural Plumbing & Heating, Inc. Claim this business
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- Address701 E Six Forks Rd, Raleigh, NC 27609, Raleigh
- Service Areas
- Phone+1 919-833-9702
- Websiterphnc.com/
- HoursMonday7AM-5PMTuesday7AM-5PMWednesday7AM-5PMThursday7AM-5PMFriday7AM-3PMSaturdayClosedSundayClosed
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1 photoReviews
Rural installed the dual HVAC system into our house a few years ago and when we had warranty problems with the system a couple of years later they told us they did not service the Apex/Holly Springs area and would not be able to look at the system they installed. If you decide you have to use them make sure they will come out when you need them later.
My heater stopped working 1/21/26 and within an hour they had a great service technician, his name is Tay, and he did an excellent job, was very thorough and got it working again quickly. I have used Rural plumbing for probably 25 years and I’ve never been disappointed whether it’s plumbing or HVAC. I appreciate you.
I have been a long time customer of Rural for HVAC servicing. However the last time they came out, they stated we had zero Freon and needed a new unit. They couldn't supply a new unit and he sent us to another company even though we had a service contract with Rural. We were surprised as we had no issues with the unit, asked for someone to call back which they did not do. The second company came out and said all we needed was a top up of Freon and that was it. I would not use this company as their customer service has obviously gone downhill.
5 stars. Our AC went out and Taylor H came to the rescue. He was very professional and knowledgeable. He explained what had happened, how he would address the problem and in no time we were back up and running.
I've been a customer of Rural Plumbing since 2002. They have always been reliable and fair priced. I've had many service calls over the years and I've always been pleased with the plumbers on site. My last experience was recent and I stopped by their HQ off near Atlantic and Six Forks to see if I could get a replacement valve for my older outside faucet. The manager took time from his lunch to search the warehouse and find the exact parts I needed.... and was so kind not to charge me. I was really impressed with the care the provide.