Romanoff Group Claim this business

Dajah Aon Google

2 months ago

Very frustrating experience with Roamnoff in the Atlanta metro area. In March, my AC stopped working and they sent a technician to repair the compressor. Just two months later, the same issue returned. A separate HVAC company confirmed the prior repair should not have been done that way and pointed to underlying installation issues. When I reached back out, Roamnoff refused to revisit or stand behind their work because the warranty expired—despite the issue never being properly resolved. I also attempted to escalate, but Nigel (service manager) was not helpful and offered no path forward. This feels like a lack of accountability for their own repair work. I followed their process and am now left paying out of pocket for the same issue. Do not use this company—save your time and money.

Yashar Mokarion Google

3 years ago

Truckers refuse to deliver here at all cost! Super tight and impossible to back into dock, They have box trucks, van and pallets of stuff blocking you from backing and employees are refusing to move them for you! Also after you unload you can’t pull out and have to back out of yard to street which is dangerous & illegal.

Lloyd Ron Google

a month ago

My HVAC is warrantied through these guys unfortunately They literally won't answer a phone call I can't get anybody on the phone to even schedule an appointment Literally a waste of a warranty program I'm having to schedule a 3rd party provider to get somebody out here to work on my HVAC. This is unacceptable.

Banetova_ lipicaon Google

2 years ago

The place is all the way at back,i had 12pm apoitment,they start unloading right away,the space is really tight,there are some mini vans parked,but they are on the edges of the yard,so you will have just enough space to park the truck.

Kaseyon Google

a year ago

I’m extremely frustrated with this company and would not recommend them to anyone. I’ve lived in my home for just over a year. It’s a new build, and I was able to use my AC without any issues last summer. A few months ago, I had a problem with my furnace, and the builder sent someone from Romanoff out to take a look. The technician claimed nothing was wrong with the furnace but said he had redone the wiring. A couple of weeks after my one-year builder warranty had expired, I tried to turn on the AC and nothing happened. I called Romanoff and spoke with Tiffany, who was very dismissive and told me they’d get to it when they had time. I never heard back. I ended up having to call a different HVAC company, and their technician asked several times if I had ever been able to use the AC. Turns out the wiring had been redone in a way that completely disabled it. There had been no reason to touch the wiring in the first place, and it was redone incorrectly by Romanoff. Because of their mistake, I had to pay nearly $200 out of pocket to have it fixed, solely because someone from this company decided to mess with something that was already working. I’m stuck with the bill for their incompetence, and they didn’t even bother to follow up. It makes me wonder just how much of their business is generated from problems that they caused.