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- Address9311 Monroe Rd Ste J, Charlotte, NC 28270, Charlotte
- Service Areas
- Phone+1 980-294-3532
- EmailPrime Comfort
- HoursMonday7:30AM-6PMTuesday7:30AM-6PMWednesday7:30AM-6PMThursday7:30AM-6PMFriday7:30AM-6PMSaturdayClosedSundayClosed
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6 photosReviews
Almost a decade ago I made the switch to Prime Comfort — specifically because they were small, family-owned, and not the commercial guys running TV ads where you're paying for the marketing before the service even starts. They've replaced several systems across our rental properties as they aged out, and to this day they haven't slipped an inch from the standard they set when I first met them. Billy Cole is a perfect example of why. He came out as part of their affordable routine maintenance program, flagged a few minor things preventatively, and was completely transparent the whole way through. What set him apart — and what you just won't get from most companies — is that when I showed some curiosity, he didn't rush me back inside. He invited me out to read the gauges with him, walked me through what was working well and what might need attention down the road, and gave me real options. One of them was simply, "Let's leave it and if it gives you trouble, we'll come take care of it." No scare tactics. No upselling pressure. Just honest, knowledgeable care. That kind of integrity is almost rare these days. I trust Billy with all of my systems, and I trust Prime Comfort with all of my properties. If you're tired of being sold to and just want someone who treats you like a neighbor — call them.
Experience from start to finish was excellent! Ernie was super-responsive during the quoting process and turned everything around lightening fast. Everyone on the team was polite, quick, and efficient. They took care to ensure the inside of our house was left clean after replacing 2 of our HVAC units. The install team, Jesus, Rene and Nelson were great and their price was fantastic without any high pressure sales tactics.
I have trusted Prime Comfort with my HVAC since they replaced the system in 2017. No pressure sales and quality customer service has been my experience the entire tiime. Most recently, while taking advantage of the Summer Tune-up Special the Tech, Mike, informed me that the Freon could be recharged. He was able to complete the job in a timely manner, despite the hot day, and left my unit looking like new. Thank you Prime Comfort for keeping my house cool!
I had a great experience with Prime Comfort from start to finish. The team was professional, responsive, and very knowledgeable. They showed up on time, explained everything clearly, and made sure I understood my options before moving forward. The work was done efficiently, and everything has been running perfectly since. It’s not always easy to find a company you can trust with heating and air, but Prime Comfort really delivered. I appreciated their honesty, attention to detail, and friendly service. I would definitely recommend them to anyone looking for reliable HVAC work!
I was referred to this company by a fellow neighbor. I had a very positive experience with this company. With being a new homeowner I was very new to the process of having your HVAC unit serviced. Barbra, who was my point of contact with getting information and scheduling was very kind and friendly. She was a great communicator and answered all of my questions. Nick came out to service our HVAC unit. He took the time to thoroughly clean our HVAC system that was quite filthy from it not being serviced in previous years. He took the time to thoroughly clean everything. He also referred us to install a UV light in our unit because we had the start of mold buildup. He was very good and patient and answering all my questions about installing the system. As it is a pricey system to install, I wanted to make sure I clearly understood and wanted to make sure I wasn’t just being told. I needed something that wasn’t an absolute necessity. Overall, this company has been great! I look forward to having them come back in the fall to service our furnace. I highly recommend utilizing this company!