PC Godfrey Claim this business
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HVAC contractor
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- Address1816 Rozzelles Ferry Rd, Charlotte, NC 28208, Charlotte
- Service Areas
- Phone+1 704-334-9715
- EmailPc Godfrey
- Websitewww.pcgodfreyservice.com/
- HoursMonday8AM-4:30PMTuesday8AM-4:30PMWednesday8AM-4:30PMThursday8AM-4:30PMFriday8AM-4:30PMSaturdayClosedSundayClosed
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2 photosReviews
Professional, capable and responsive. They take the time and have the expertise to do it right. Sonja in customer service is outstanding.
Made an appt on Friday. Told me they couldn’t come out till Monday. Gave them my credit card information. On Monday morning, they emailed me abruptly that they could NOT come due to the rain. Did not try or even attempt to reschedule even though they had my credit card information. No one reached out to me about a new appointment and my emails was unreturned. Wasted 5 days for nothing. And gave my credit card for no reason. I would strongly suggest someone else.
Incredible staff, friendly, helpful, and knowledgeable. PC Godfrey always has staff ready and available, always on time or early, and every experience I have been incredibly grateful for their service and professionalism. Highly recommend.
As a business owner myself, I am keenly aware of the challenges with scheduling, staffing etc. I also realize the value of communication. PC Godfrey provided zero communication and left me hanging for a service call for 2 days in a row. I had to call both days to request a general timeframe and continued to get call centers or dispatch that would tell me that they would “look into it and give me a call back” yet hours would go by and no call back. At the very least… if your technician is running behind or had to change direction, you could give me some indication of the change. We have a gas leak at our company office preventing our company from performing tasks required for our daily operation and now 3 days later we must start this process over. I am extremely disappointed and this is the first review I’ve ever taken the time to submit. Again this is coming from someone who is quite understanding when it comes to business operations. I have moved on to look for another company and suggest you do the same.
I had an issue with my a/c unit and i was sweating and needed help quickly. Ernie , one of the technicians was out to my house with in 10 minutes right before 5 o clock. He was very professional and courteous to our schedule. I will keep their number on my speed dial if I ever have another issue again. !GREAT COMPANY!