H&C Heating and Cooling LLC Claim this business
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Air conditioning contractor
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- Address2340 Roberta Rd, Concord, NC 28027, Concord 28025
- Service Areas
- Phone+1 980-430-0370
- HoursMonday8AM-5PMTuesday8AM-5PMWednesday8AM-5PMThursday8AM-5PMFriday8AM-5PMSaturday8AM-1PMSundayClosed
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6 photosReviews
Hector did an outstanding job on my full HVAC replacement. The project required a crane for rooftop access, and he handled everything seamlessly. Even though he was booked weeks out, he stayed true to his word and never forgot about my project. What I appreciated most was his integrity—he honored his original quote with no price changes, which is huge for a job like this. The entire install was completed in about four hours, and everything ran smoothly. Reliable, fair, and efficient—I highly recommend Hector for HVAC work.
Unresponsive, Unprofessional, and Abandoned Warranty Work - Avoid This Contractor I hired H&C Heating and Cooling [Hector Perez] to install a complete new Goodman HVAC system for my home. The purchase included a 10-year parts warranty and a 2-year labor warranty, which was a primary reason I chose them. Our heating system failed completely within just 1.5 years, well within the warranty period. What followed was an unacceptable experience. Despite numerous calls and text messages, the contractor [Hector Perez] has been almost entirely unresponsive. After the initial breakdown left my family--including young children--in a very cold house, after many calls and text he came to check the issue once but provided no fix and no follow-up plan. My wife said he said he found the issue and will come back in the morning to replace the bad part. Since that visit, he has completely ignored all subsequent communication. This isn't just poor service; it's a breach of contract and a dereliction of his warranty obligation. He took our money for a premium system and installation, then abandoned us the moment his work proved faulty. We were left to suffer in a freezing home during cold weather, which is an absolute failure of a basic HVAC contractor's duty. Do not be misled by advertised warranties. This contractor [Hector Perez] does not stand behind his work. The lack of communication, professionalism, and basic concern for a family with small children is appalling. I am now forced to hire another company at significant additional expense to diagnose and repair what should have been a covered warranty claim. Save yourself the immense stress and financial risk--look elsewhere.
Company was a no show after asking for repair on new heat pump they installed 6 months ago. Said they would be there between 9-10. Called them at 11 and was told someone was on the way. Called again at 1:30 to be sent to voicemail and left message. No return call and no one showed. It is now 4:40, temperature is dropping and no heat. Definitely wouldn’t recommend unless you want to waste a whole day setting and waiting…. Update to respond to owner response....1/31/2026 after threatening lawsuit, company finally showed up and repaired unit (which is required by law when unit is let than a year old) wasn't charged for them to make it right. Unit is currently down again with another Freon leak caused by poor installation (as stated by responding HVAC company) Had the unit for less than 2 years and already have a 2,000 bill for repair. AVOID this company at all costs!
Highly recommend! The team did stellar work, provided excellent service, and affordable pricing for an AC unit install! They offered reputable brands of Trane, Bryant, Goodman and others and installed at an affordable rate below their competitors. Install was thorough and clean and the design of install was well planned. Really friendly and professional group that made the install a breeze and walked me through it. Don’t hesitate to go with these guys and you’ll be glad you did!
My H&C Heating and Cooling experience was a disaster. They ignored my appointment time and resisted coming to my house until pressed rather firmly. They misdiagnosed my hot water heater as a defective flue, causing my home warranty company to deny my defective water heater claim. 2nd and 3rd professional opinions found the hot water to be defective and the flue completely intact and operational. When I tried to contact H&C to resolve their misdiagnosis, they would not answer my calls or return multiple messages. 👎👎👎👎👎 I finally bought a hot water heater and installed it myself (using the existing flue apparatus). The new unit has been functioning perfectly. Do not use this company!