Charles In Charge Claim this business

Elisheba Williamson Google

a month ago

I rarely write reviews, but Charles in Charge absolutely deserves five ⭐’s! From the moment I reached out, I received exceptional customer service from start to finish, and they prioritized and communicated every step of the process. The team was professional, knowledgeable, thorough, and very detailed. They took the time to answer all of my questions, explained everything clearly, and provided the highest level of care and expertise which made a huge difference. Charles in Charge have earned my trust and highest recommendation for their outstanding and reliable service from start to finish!!

Phil Antolineon Google

a year ago

They are good communicators (I'll give them that), but unfortunately, I had to ultimately do the work myself a few months later. On Tuesday, May 6, 2026, Charles In Charge Heating & Air LLC, replaced the run capacitor on my Trane XR15 unit (Model 4TTR5036E1000AB, Home Warranty Work Order #7355-0182). The capacitor they installed was over six years old, under-rated at 370 VAC instead of the correct 440 VAC, which does not meet manufacturer specs and stopped working in 2 months (it's visibly rusted, corroded, etc.). Extremely frustrating.

Kenny Wortmanon Google

6 years ago

We have used Charles on two different occasions. They were automatically chosen for our home repair warranty when the AC went out. Mike showed up (technician), and is quite honestly the most genuine person we’ve dealt with in a long time. He was professional, on time, polite, and able to explain things to where anyone can understand. We decided to convert the garage into two bedrooms, and got estimates from several places. Charles was by far the most competitive, and after dealing with Mike, we decided to use them again. Mike and his helper showed up, and completed the job in no time. They were again on time, professional, courteous, and incredibly hard working. They cleaned up their mess from the install each day, reviewed and explained everything they did, and made us feel comfortable with a topic we don’t know much about. The thing that stuck out was Mike went the extra mile, and thought ahead to do a clean install in the attic, leaving us room for storage and to be able to use the space comfortably. We talked with Charles several times, and he was always a pleasure to talk to, up front and honest, and didn’t have anything hidden or extra like a lot of other places. We are absolutely impressed, amazed, and happy with the work that was done. Charles - if you read this, Mike is the sole reason we went with you again. He is a top notch employee, and a pleasure to be around. His work ethic is amazing, has outstanding integrity, and has the ability to explain his trade in normal terms anyone can understand. Thank you for a job well done. We would highly recommend you to anyone in the future!

Steve & Liz Millsaps Haigleron Google

7 months ago

Our heat died the weekend b4 Christmas. This is the 2nd time that Old Republic Home Warranty sent out Charles in Charge. (Several yrs ago it was for A/C). These folks are so nice, quick, efficient & don't try to sell you things you don't really need. This time it was a simple igniter part. Installed & our house is cozy within hours. We'll definitely be recommending them!

Peg Hollifieldon Google

3 months ago

You couldn’t find anyone more professional, knowledgeable, prompt, and courteous two guys that came to my condo today and Repaired my air-conditioning. I would definitely ask for them the next time I have a problem. A+ plus