Clapham Estate agents and Letting agents - Orlando Reid London Claim this business

Nathan Suttonon Google

2 months ago

Highly recommend Orlando Reid and Radi! Radi has been absolutely fantastic from start to finish. He went above and beyond to quickly answer our questions and ensured a stress free changeover process. He has been super proactive and solved any issues without us having to ask. He is a real asset to Orlando Reid and made our experience heads and shoulders above other agencies during our 5+ years in London.

Alison Riverson Google

a month ago

I would highly recommend Adam and Lisa at Orlando Reid. They have made the purchasing process as smooth as possible. Lisa has made herself available whenever I have needed to get in touch with questions on my purchases. I have appreciated the exceptional client service!

I Lynchon Google

8 months ago

This was our first experience living in London and Radi made the process of setting up our tenancy feel so much easier from the start. He is incredibly friendly, approachable and always quick to help with any questions, which makes a huge difference when you are navigating a new city. We met with a lot of agents while searching for the right place to live and Radi was by far the most genuine. Communication was clear and timely throughout, and he even shared some great local recommendations. A big thank you as well to everyone at Orlando Reid for making the whole experience so smooth. We would happily recommend Radi and the Orlando Reid team to anyone looking for a positive renting experience 🙂

Emilyon Google

3 months ago

We had a very disappointing experience renting through Orlando Reid, particularly at the end of the tenancy. We only lived in the flat for seven months after receiving a no‑fault eviction four months in, yet were met with an unreasonable and ultimately unsuccessful attempt to retain a large portion of our deposit. End of tenancy and deposit dispute: Despite the condition the property was in when we moved in, and the fact we fully cooperated with sale viewings during our final months, the letting agent attempted to deduct £650 from our deposit. This included £80 for a tiny bathroom chip and £160 for a small kitchen chip, as well as alleged cleaning costs. The chips were minor, and we had photos showing they were present at check‑in (though poorly documented in the inventory). The claim that the flat was left unclean was frustrating given the standard it was handed to us in. We had no option but to go through the tenancy deposit scheme dispute process, which resulted in the agent being awarded only £85 of the £650 claimed. Photos attached show the size of the chips and the issues referenced below. Maintenance and safety issues: A number of problems were raised early and either took too long to resolve or were never dealt with: - A bathroom radiator marked “unsafe” at inventory was never fixed. - A leak from the flat above took a long time to sort and left a large ceiling stain for months before eventually being painted over, despite repeated chasing. - Both the bathroom and kitchen extractor fans broke within weeks of moving in. The bathroom is internal with no other ventilation. We reported this immediately, but after months of emails were told repairs would not take place for another two months. After we received our no‑fault eviction, the repairs were simply cancelled, despite us still living in the property for several more months. We had to request a dehumidifier ourselves. - During a building key‑fob change, we were left without access to the building for six days. We repeatedly tried to escalate this as urgent, but were largely left to chase building management ourselves. Condition at move‑in: Despite being a modern property, the flat was not clean when we moved in. It was not professionally cleaned and fell short even of a domestic standard. There were heavy stains on furniture and carpets, and mould already present in the kitchen and bathroom. We ended up cleaning the property ourselves at the start of the tenancy. Overall: Overall, the experience felt like Orlando Reid was far quicker to pursue money from tenants than to address safety, maintenance, or fair treatment. Based on our experience, I would not recommend renting through this agency.

Katy Legrison Google

3 months ago

I highly recommend Mason for his professionalism, friendliness, and honesty from the get go. He was consistently quick to respond and proactive in moving things forward, which made a real difference during the buying process. This gave me confidence, built trust, and helped me make decisions more easily. Thank you Mason and to Orlando Reid!