SIXT Car Rental - Honolulu International Airport (HNL) Claim this business

Steve Bon Google

2 months ago

I had never heard of this rental car company until my most recent trip to Hawaii. I was skeptical at first, but after picking up the car I was sold. What a great company. Easy to rent, great rates and the vehicles were mostly high end, brand new, clean vehicles. The pick up and drop off was a breeze. No hidden surprises or hassles. No lines. Just a very pleasant experience. Definitely will rent from them again

Isaac Ocampoon Google

3 months ago

Had an amazing experience with "Claire". She took care of all our needs for our rental car with ease. Her customer service was amazing. Thank you Claire for starting off our amazing trip to Hawaii right with a smile!! MAHALO 🤙🏽 Sorry, photos were taken from video of the vehicle. Super nice vehicle. Lots of room for the party of 5 and bags with a stroller.

Kadri Ildon Google

4 months ago

We rented car for 4 days during our trip and staff is super friendly and nice and huge thank you for Claire to take such a great care of us! Absolutely loved our car! It’s my 5-th time renting from Sixt and every time service has been great and cars awesome! Thank you!

Altay Atikon Google

a month ago

I've been renting almost exclusively from Sixt recently and am a Platinum member. This is by far the worst customer service and worst location Sixt has. A line of 20 people are waiting to pick up keys. We just had a great experience with Sixt at Kona Airport but Honolulu just shattered the entire image of Sixt. I had better experience with Hertz at honolulu, what do you mean no lockbox no keys in the car. I shouldn’t have to wait over 30 mins to get the keys to a rental. The staff is also not very friendly or helpful. We got a horrible old car with damage all over it. I will also reach out to corporate regarding this. It is unacceptable!

Charles Parkon Google

2 months ago

I booked and prepaid for a convertible months in advance, but none was available when I arrived. Sixt provided a Jeep temporarily and gave me a local number to check on availability. Despite calling multiple times a day, no one answered until the third day, when I was finally told a convertible was available. I then had to make an extra trip back to the airport to exchange vehicles. The first Jeep I received had less than a full tank of gas and made unusual noises. After pointing this out, I chose a different Jeep rather than wait for the tank to be filled. The convertible I eventually received had an unusually large number of scratches, dents, and dings. Upon return, I was charged for fuel, with Sixt claiming the tank was only 7/8 full, even though I had filled it just before returning the car. I was also blamed for a pre-existing scratch on the front bumper. Fortunately, I had taken photos at pickup and was able to successfully dispute both charges. To Sixt's credit, they refunded the fuel charge and dropped the damage claim. The staff I interacted with were polite, and I've had good experiences with Sixt in other locations. However, this Honolulu location was by far my worst rental experience due to the vehicle issues, poor communication, and unwarranted charges.