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Daniel Jon Google

7 months ago

The Emerald Executive (EE) Experience: As a loyal National user, this location was a letdown compared to others. ​Selection: The "Executive Selection" lineup was very poor. Two rows were totally empty, and the half-row that was filled had mostly Malibu sedans. ​Lack of Options: I am not saying the Malibu is a "bad" car, but the benefit of EE status is having selection options, which were non-existent here. There were 3+ other groups also waiting in the EE line hoping for an SUV. ​Service & The Wait: ​Check-In Agent: The agent at the booth was not helpful. They mentioned a car "might" become available if I waited but were unable to provide a time. ​The Result: I waited about 30 minutes and eventually got an older Subaru SUV. ​Vehicle Condition: The Subaru was disappointing—the interior was outdated and there was dirt in the car. ​The Return: ​Drop-off: On the positive side, the return was easy and the return staff was friendly. ​Verdict: Usually, I have great experiences with National, but this HNL location failed on the Executive Aisle benefits. Be prepared for limited choices if you want an SUV.

Vanessa Rioson Google

6 months ago

Great experience! Pick up and drop off was fast and painless. We got an amazing deal for a convertible in Hawaii for a week. Customer service was excellent from beginning to end, they even allowed us to choose the color of our car. It was my first time renting with National and from now on I will only rent with them!

Zegi Don Google

4 months ago

This wasn’t just a rental, this was one of those experiences that completely changes how you look at a company. After a pretty frustrating situation with Sixt (to be clear, the representatives there were kind and helpful, this is about the company itself), we decided to walk over to Enterprise and National. That decision honestly made our entire day. Jojo at Enterprise immediately stepped in and guided us in the right direction, taking into account our Enterprise and National Executive status. You could tell she knew exactly what she was doing. Calm, sharp, and genuinely looking out for us. Then came Alfredo from National and this man is on another level. He didn’t just hand us keys and move on. He personally walked us to the lot, helped us choose the right car, and made sure we were getting the best possible upgrade and deal. That kind of effort is rare. This isn’t even my first great experience with Enterprise and National. Time and time again they’ve delivered. Great service, smooth process, just genuinely good people. But this one sealed it. From now on it’s simple. National and Enterprise only. No more third party bookings, no more looking for better deals. I’d rather go straight to people who actually take care of their customers. Special and many many thanks to my man Alfredo, the best, and Jojo from Enterprise for making our day awesome again.

Mike Halphideon Google

a month ago

Used the Emerald Lane at HNL, Fast & Easy. Not a lot of choices but got a Good seat Small SUV. Mahalo to Mia at the return. she was great, the 5 stars are for her. Quick, helpful good communication and customer service.

Linda Clarkon Google

3 months ago

I got my car and noticed someone wrote on the back window prior it being washed. I let the gate agent know on my way out who took photos and let the manager know. The manager called me soon after leaving and apologized repeatedly and also refunded charges. I appreciated the offer and know that sometimes things are overlooked. Hopefully this won’t continue because I like renting from National.